Privacy Policy

Effective Date: Oct 1, 2025

At California Liquid Cultures (“we,” “our,” or “us”), protecting your privacy is a priority. This Privacy Policy explains how we handle your personal information when you visit our website, communicate with us, or place an order through californialiquidcultures.com (the “Site”). The goal of this document is to be clear about what information we collect, how it is used, and what choices you have regarding that information.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Any revisions will be posted on this page with an updated effective date.

Information We Collect

The type of information we gather depends on how you interact with our Site. Generally, we may collect:

Contact Information: such as your name, email address, billing and shipping addresses, and phone number.
Order & Account Information: details you provide while creating an account or placing an order, including login credentials (if applicable) and purchase details.
Support & Communication Records: any information you choose to provide when contacting us for customer service.
Technical Data: such as your IP address, browser type, device information, and how you navigate our Site. This may be collected through cookies and other tracking tools.
Third-Party Data: certain information may be collected through service providers we rely on, such as payment processors and shipping companies.

You are not required to share all of this information, but declining to provide certain details may limit your ability to use portions of the Site or complete an order.

How We Use Your Information

We use the information we collect for purposes such as:

Processing and fulfilling your orders, including payment and shipping.
Managing your account and providing customer support.
Communicating with you about your purchases, returns, or questions.
Improving our Site and tailoring your shopping experience.
Carrying out marketing and promotional activities, where permitted.
Detecting and preventing fraudulent or unauthorized activity.
Meeting legal obligations and protecting the integrity of our business.

Cookies and Tracking

Our Site uses cookies and similar technologies to improve performance, understand user behavior, and personalize your experience. Most browsers accept cookies by default, but you may adjust your settings to limit or block them. Please note that disabling cookies may reduce the functionality of certain features.

We also honor Global Privacy Control (GPC) signals to help you manage opt-outs for tracking and targeted advertising where required by law.

How Information Is Shared

We do not sell your personal information. However, we may share it in limited circumstances, such as:

With trusted service providers who assist us in areas like payment processing, order fulfillment, shipping, IT support, and analytics.
With marketing or advertising partners, but only in ways that comply with applicable laws.
When legally required, such as in response to lawful requests by public authorities.
In the event of a merger, acquisition, or sale of company assets.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

The right to access or request a copy of your data.
The right to correct or delete information we hold about you.
The right to opt out of certain data sharing or marketing activities.
The right to withdraw consent where we rely on it.

We will not discriminate against you for exercising your privacy rights. To make a request, please contact us using the details below.

Data Security and Retention

We take reasonable steps to safeguard your personal information. While no system is completely secure, we work to protect your information both during transmission and once stored. We keep data only for as long as necessary to provide services, meet legal requirements, and resolve disputes.

Children’s Privacy

Our Site and services are not directed to children, and we do not knowingly collect information from individuals under the age of 18. If you believe we have collected personal data from a minor, please contact us so we can remove it.

International Users

We are unable to provide our services outside of the United States.

Contact Us

If you have questions about this Privacy Policy, or if you wish to exercise your rights under applicable privacy laws, you can reach us at:

📧 support@californiacultures.com
📍 California Liquid Cultures